Dealing with Conflicts: A Guide for A Successful Leader
Interest among people vary; there is no way to have the same interest with someone. That's why conflicts emerge. Therefore, the existence of conflicts is expected when dealing with others, and this requires dealing with them to get benefits in order to make a change. Conflicts are significant for great changes. Good conflict management helps build a team, assist the team members in working more efficiently, developing the leader's ability to manage differences, reconcile differences, reduce barriers of success and tension, raise staff morale. This leads to maintain skilled staff and increase the efficiency and ability of organizations to achieve their goals. Thomas-Kilmann conflict model is one of the most common models for dealing with conflict. It shows what may result from conflict because there are two dimensions of conflict methods, which are assertiveness and cooperativeness. Assertiveness is defined as the degree to person attempt to satisfy his needs or to reach the re